User Guide

Welcome to the Zolo Leathers User Guide! This guide is designed to help you navigate our website, make purchases, and get the most out of our products and services.

1. Navigating the Website

Home Page:

• Access the latest collections, promotions, and featured products from the home page.
• Use the main menu to explore different categories like Handbags, Wallets, Travel Accessories, and more.

Search Functionality:

• Use the search bar at the top of the page to find specific products or information. Enter keywords or product names to get relevant results.

Product Categories:

• Browse through our product categories by selecting options from the menu. Each category includes sub-categories for easier navigation.

Product Pages:

• Click on a product to view detailed information, including descriptions, images, sizes, and pricing.
• Check the availability and select options such as color or size before adding the product to your cart.

2. Creating and Managing Your Account

Creating an Account:

• Click on the “Sign Up” button at the top right of the page.
• Fill out the required fields, including your name, email address, and password. You’ll receive a confirmation email to activate your account.

Logging In:

• Click on the “Login” button and enter your registered email and password.
• If you forget your password, use the “Forgot Password” link to reset it.

Updating Account Information:

• Log in to your account and go to “Account Settings” to update your personal details, address, and payment methods.

Managing Orders:

• View your order history and track current orders by logging into your account and navigating to “Order History.”

3. Placing an Order

Adding Items to Your Cart:

• Browse the product pages and select the items you wish to purchase. Choose the desired options (such as size and color) and click “Add to Cart.”

Reviewing Your Cart:

• Click on the shopping cart icon to review the items you’ve added. You can adjust quantities or remove items if needed.

Checking Out:

• Click “Proceed to Checkout” and follow the prompts to enter your shipping address, select a shipping method, and provide payment information.
• Review your order details before confirming the purchase.

Payment Methods:

• We accept various payment methods, including credit/debit cards and other online payment options. Choose your preferred method during checkout.

4. Shipping and Delivery

Shipping Options:

• Choose from Standard Shipping (5-7 business days), Expedited Shipping (2-3 business days), or International Shipping (5-7 business days via DHL Express).

Tracking Your Order:

• Once your order ships, you’ll receive an email with a tracking number. Use this number to track your shipment on the carrier’s website.

Delivery Issues:

• For any issues with delivery, such as missing or delayed orders, contact our customer service team for assistance.

5. Returns and Exchanges

Return Eligibility:

• Items can be returned within 7-10 days of delivery, provided they are unused and in their original condition with all tags and packaging.

Initiating a Return:

• Contact our customer service team at zololeathers@gmail.com or call 9919530663 to request a return authorization. Follow the provided instructions for returning the item.

Exchanges:

• Exchanges are available for items of equal or lesser value. Follow the return procedure and specify the desired exchange item.

Refunds:

• Refunds will be processed within 7-10 business days after we receive the returned item. Refunds are issued to the original payment method.

6. Customer Support

Contact Us:

• For assistance, you can reach out to our customer service team via:

  Email: zololeathers@gmail.com
  Phone: 9919530663
  Address: JK Puri, Kanpur 208010, Uttar Pradesh, India

Customer Service Hours:

• Monday to Friday: 9:00 AM – 6:00 PM IST
• Saturday: 10:00 AM – 4:00 PM IST
• Sunday: Closed

Help Center:

• Visit our Help Center for answers to frequently asked questions and additional support.

7. Policies and Terms

Terms of Service:

• By using our website, you agree to our Terms of Service. Please review these terms for detailed information.

Privacy Policy:

• We value your privacy. Review our Privacy Policy to understand how we collect, use, and protect your personal information.

Return and Exchange Policy:

• Familiarize yourself with our Return and Exchange Policy for detailed information on returns, exchanges, and refunds.

Thank you for choosing Zolo Leathers. We are committed to providing you with an exceptional shopping experience. If you have any questions or need further assistance, don’t hesitate to contact us!