Help Center

Start typing and hit Enter

Shopping Cart

Your shopping bag is empty

Go to the shop

Back to login

Don’t have an account?Register now

Back to login

Home Help Center

Help Center

Welcome to the Zolo Leathers Help Center. We’re here to assist you with any questions or issues you might have. Browse through our frequently asked questions (FAQs) or contact our support team for further assistance.

1. Orders and Shipping

How can I track my order?
Once your order has shipped, you will receive a confirmation email with a tracking number. Use this number to track your shipment on the carrier’s website.

What are your shipping options?
We offer Standard Shipping (5-7 business days), Expedited Shipping (2-3 business days), and International Shipping via DHL Express (5-7 business days). Shipping costs and delivery times vary based on your location and shipping method.

How can I change my shipping address?
If you notice an error in your shipping address, please contact us as soon as possible. We are unable to redirect shipments once they are in transit.

2. Returns and Exchanges

What is your return policy?
Returns are accepted within 7-10 days of delivery. Items must be unused, in their original condition, with all tags and packaging intact. Customized products, gift cards, and final sale items are non-returnable.

How do I request a return?
Contact our customer service team at zololeathers@gmail.com or call us at 9919530663 to request a return authorization. Follow the instructions provided for returning your item. The cost of return shipping is the customer's responsibility unless the return is due to our error.

Can I exchange an item?
Exchanges are available for items of equal or lesser value. To request an exchange, follow the return procedure and specify the item you wish to receive in exchange.

How long does it take to process a refund?
Refunds will be processed within 7-10 business days after we receive the returned item. Refunds are issued to the original payment method used for the purchase.

3. Order Cancellations

Can I cancel my order?
Orders can be canceled within 24 hours of placement. Once an order is processed or shipped, it cannot be canceled. If the order has already been shipped, follow the return process to return the item.

Are there any cancellation charges?
If you cancel within 24 hours before processing or shipping, you will receive a full refund. If the order has been shipped, you will need to follow the return process, and return shipping charges may apply.

4. Product Information

How do I know if a product is in stock?
Product availability is listed on our website. If an item is out of stock, it will be noted on the product page.

Can I customize a product?
We offer customization options on select products. Please check the product details for customization availability.

5. Account Information

How do I create an account?
To create an account, click on the "Sign Up" button at the top of our website and fill out the required information.

How can I reset my password?
If you’ve forgotten your password, click on the “Forgot Password” link on the login page. Follow the instructions to reset your password.

How can I update my account information?
Log in to your account and go to “Account Settings” to update your personal information, address, and payment details.