Cancellation Policy

Effective Date: 26/08/2024

1. Order Cancellation

• Timeframe for Cancellation: Orders may be canceled within 24 hours of placing the order. Once an order is processed or shipped, it cannot be canceled.
• Requesting Cancellation: To request a cancellation, please contact our customer service team at zololeathers@gmail.com or call us at 9919530663 as soon as possible. Include your order number and details in your request.

2. Cancellation Charges

• Before Shipment: If you cancel your order within 24 hours of placement and before the order has been processed or shipped, we will provide a full refund.
• After Shipment: If the order has already been shipped, you will need to follow our return process. Shipping charges may apply, and you will be responsible for the return shipping cost.

3. Refunds

• Processing Time: Refunds for canceled orders will be processed within 7-10 business days after receiving the cancellation request or upon receiving the returned item.
• Method: Refunds will be issued to the original payment method used for the purchase.

4. Special Orders

• Custom or Special Orders: Orders for customized or special items may not be eligible for cancellation once processing has begun. Please review the product details and customization options carefully before placing such orders.

5. Contact Us

For any questions or concerns regarding order cancellations, please contact us at:

• Email: zololeathers@gmail.com
• Phone: 9919530663
• Address: JK Puri, Kanpur 208010, Uttar Pradesh, India

6. Changes to This Policy

We reserve the right to update or modify this Cancellation Policy at any time. Changes will be posted on this page and will take effect immediately.