Return and Exchange Policy

Effective Date: 26/08/2024

1. Return Eligibility

• Timeframe: Returns are accepted within 7-10 days of the delivery date.
• Condition: Items must be unused, in their original condition, and with all tags and packaging intact.
• Non-Returnable Items: Customized products, gift cards, and items marked as final sale cannot be returned.

2. How to Initiate a Return

• Request a Return: Contact our customer service team at zololeathers@gmail.com or call us at 9919530663 to request a return authorization.
• Return Shipping: You will receive instructions for returning the item. The cost of return shipping is the responsibility of the customer unless the return is due to an error on our part.

3. Exchange Policy

• Exchanges: Exchanges are only available for items of equal or lesser value. To request an exchange, follow the return procedure and specify your desired exchange item.

4. Refunds

• Processing Time: Refunds will be processed within 7-10 business days after receiving the returned item.
• Method: Refunds will be issued to the original payment method used for the purchase.

5. Damaged or Defective Items

• Report Issues: If you receive a damaged or defective item, please contact us within 7 days of receiving the product. We will arrange for a replacement or refund as appropriate.

6. Contact Us

For any questions or concerns regarding returns and exchanges, please contact us at:

• Email: zololeathers@gmail.com
• Phone: 9919530663
• Address: JK Puri, Kanpur 208010, Uttar Pradesh, India

7. Changes to This Policy

We reserve the right to update this Return and Exchange Policy at any time. Changes will be posted on this page and will take effect immediately.